Arthur E. Orneck
San Francisco, CA 94107
Graphic Design
Concept Art
Web Dev
Tech Support
Network Admin
Computer Skills
Graphics Applications:
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Flash
  • AutoDesk Sketchbook Pro
  • AutoDesk 3D Studio Max
  • AutoDesk Maya
  • Corel Painter
  • Corel Paint Shop Pro
  • PortalGraphics OpenCanvas
Productivity Software:
  • Adobe Dreamweaver
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Visio
  • Microsoft Outlook
Server Applications:
  • Microsoft SQL Server
  • Microsoft IIS
  • Website Pro
  • MySQL
  • Back-up Exec. Pro
  • What's Up Gold
Operating Systems:
  • Windows 95/98/NT/2000/XP
  • MS DOS
  • MacOS 9/X
  • FreeBSD
  • Linux
Scripting Languages:
  • HTML
  • DHTML
  • XML/XHTML
  • JavaScript
  • ActionScript
  • ColdFusion
  • SQL
  • PHP
  • BASIC
  • Pascal
  • DarkBasic
  • mIRC script
Experience
Creative Circle
San Francisco, CA
Contract Web Development
February 2007 - Present
  • Developed and optimized websites on a per-contract basis for a range of clients, including Swirl Marketing, Questus Marketing and 42Inc Web Hosting.
    • Rooms To Go Furniture, Inc
    Seffner, FL
    DotCom Web Development
    August 2003 - November 2006
  • Developed internal web-based applications and utilities using Macromedia Cold Fusion and Flash
  • Administered several application-specific databases in Microsoft SQL Server 2000
  • Learned and practiced the FuseBox 3 mentality for ColdFusion Development

    • Customer Service Representitive
    August 2002 - August 2003
  • Assisted Furniture store customers with various issues regarding Delivery and Repair
  • Scheduled Repair Technicians for in home furniture cleaning and repair
    • Purchase College, State University of New York
    Purchase, NY
    Tier 2 Technical Support Help Desk Manager
    April 2001 - January 2002
  • Managed the in-house repair and service call Help Desk staff supporting approximately 1500 Student, Staff, and Faculty users
  • Processed creation of Staff e-mail accounts, as well as providing basic training on the use of Outlook and Outlook Web Access
  • Handled RMA and Purchase orders for Computer parts and accessories.
    •

    Cyber Technologies, LLC.
    Croton-on-Hudson, NY
    Assistant Administrator
    July 2000 - December 2000
  • Web site, database and user interface design
  • Fluent with current HTML standards, including tables, frames, Javascript, Cold Fusion & Flash.
  • NT network administration: email, DNS, web servers, installations, back-ups and data recovery
  • Customer liason and technical support
  • Domain registration and management
    •
    Cold Fusion Programmer
    May 1999 - September 1999
  • Cold Fusion scripting for customer web sites
  • FTP / email account management
    •

    BestWeb Internet
    Croton-on-Hudson, NY
    Webmaster
    June 2000 - July 2000
  • Designed ads, brochures, graphic art and marketing materials
  • Responsible for maintenance of corporate website
    •
    Technical Support Supervisor
    December 1999 - June 2000
  • Managed support team of 8-12 suppport representatives
  • Handled maintenance and support of dedicated lines
  • Resolved difficult technical issues and customer complaints
  • Mentored new employees
    •
    Assistant Technical Support Supervisor
    October 1999 - December 1999
  • Assisted Support Supervisor in all tasks listed above
  • Responsible for daily maintenance of support area and outgoing mailings
    •
    Technical Support Representative
    August 1998 - May 1999,
    September 1999 - October 1999
  • Provided technical support services to a client base of approximately 15,000 customers
  • Cross platform customer support for establishing and maintaining dial up connections
  • Performed training and troubleshooting for various Internet related software packages
    •

    Physicians' OnLine
    Tarrytown, NY
    Member Services Technical Representative
    1996 - 1997
  • Provided technical support services to a client base of approximately 150,000 medical professionals throughout the United States
    •

    American Bible Society
    New York, NY
    Junior Help Desk Manager
    1995 - 1996
  • Managed the Information Systems Help Desk for approximately 300 users
  • Completed company-sponsored Management Training